📍 Remote – United States
🕒 Full-Time | W-2 Employment

From 5411 Hub, a specialized Headhunting & Recruiting firm serving LATAM and the United States, we are currently partnering with a leading travel company to find a Cruise Sales Coach.

Our client is a growing organization within the travel and cruise industry, committed to delivering exceptional customer experiences while building high-performing sales teams. As part of its continued expansion, the company is seeking an experienced sales coaching professional to help drive team performance, improve conversion rates, and support commercial growth.

This is an excellent opportunity for professionals who are passionate about talent development, sales excellence, and continuous performance improvement.

About the Role

The Cruise Sales Coach will be responsible for leading training, coaching, and performance development initiatives for cruise sales teams. The role focuses on enhancing sales skills, improving customer interactions, increasing conversions, and supporting overall revenue growth.

Key Responsibilities

• Coach and mentor cruise sales advisors and sales representatives to improve individual and team performance.
• Conduct one-on-one and group coaching sessions focused on sales effectiveness and customer engagement.
• Identify opportunities to improve sales processes, techniques, and overall performance.
• Monitor KPIs, conversion rates, and productivity metrics.
• Design and implement development plans for sales professionals.
• Support onboarding and training programs for new hires.
• Partner with sales leadership to develop and execute continuous improvement initiatives.
• Review calls, customer interactions, and sales performance data to identify coaching opportunities.
• Ensure a consistent customer experience aligned with company standards.
• Keep sales teams updated on cruise products, destinations, promotions, and industry trends.

Required Qualifications

• 3+ years of experience in Sales Coaching, Sales Training, Sales Enablement, Sales Leadership, or related roles.
• Previous experience within the cruise, travel, tourism, or hospitality industry.
• Strong knowledge of consultative sales methodologies and sales development practices.
• Proven track record of improving sales performance through coaching and training initiatives.
• Excellent communication, facilitation, and leadership skills.
• Strong analytical skills with the ability to interpret performance metrics and identify improvement opportunities.
• Experience working with CRM platforms and sales performance tools.
• Advanced English proficiency.

Preferred Qualifications

• Experience leading or coaching cruise sales teams.
• Knowledge of major cruise lines, destinations, and industry trends.
• Experience designing and implementing sales training programs.
• Familiarity with Customer Experience (CX) and Customer Success methodologies.
• Spanish language skills are a plus.

What We’re Looking For

• Passion for coaching, mentoring, and talent development.
• Strong results-oriented mindset.
• Ability to motivate, inspire, and develop high-performing teams.
• Excellent interpersonal and communication skills.
• Analytical mindset focused on continuous improvement.
• Proactive approach and strong influencing skills.
• Strong organizational and planning abilities.
• High level of accountability, ownership, and business orientation.

What Success Looks Like

During your first year, you will:

• Improve team conversion rates and overall sales performance.
• Implement effective coaching and training programs.
• Accelerate the onboarding and ramp-up of new team members.
• Increase sales productivity and effectiveness.
• Contribute to revenue growth and customer satisfaction.
• Help establish a culture of continuous learning and sales excellence.

Compensation & Benefits

• Competitive base salary aligned with experience.
• Performance-based bonus structure.
• Comprehensive benefits package.
• Fully remote work environment.
• PTO and paid vacation policy.
• Professional development opportunities.
• Long-term career growth within a growing organization.

If you’re passionate about sales coaching, talent development, and the cruise industry, we’d love to hear from you.

📩 [email protected]
🌐 www.5411hub.com

5411Hub | Headhunting & Recruiting Expertsrts

Skills: Sales, CRM, Business Development.