📍 Location: North America (CST Time Zone) | 💻 Remote | ✈️ Minimal Travel
📩 From 5411 Hub – Global Headhunting & Recruiting Experts in Technology and Digital Transformation

Position Summary

At 5411 Hub, we are partnering with a leading global technology and supply chain consulting firm to find a Director of PMO – Delivery Program Manager to lead and scale their global delivery organization.

This role is responsible for overseeing the performance, governance, and capability of Project Managers while operating the PMO as a strategic function that ensures consistent, high-quality delivery and client satisfaction across all engagements.

The Director will balance executive-level oversight with hands-on execution—driving portfolio governance, optimizing resources, and ensuring financial performance—while also stepping in to lead high-impact or complex projects when required.

We are looking for a senior leader with strong experience in program and project management—ideally within SAP supply chain environments—who thrives in fast-paced consulting settings and brings a combination of strategic vision, operational rigor, and leadership excellence.

Key Responsibilities

Program & Portfolio Oversight

• Own end-to-end oversight of a portfolio of concurrent projects across multiple clients.
• Ensure alignment between customer objectives, contractual commitments, and delivery execution.
• Monitor portfolio health across scope, timeline, budget, quality, and client satisfaction.
• Identify cross-project risks, dependencies, and resource conflicts; drive proactive mitigation strategies.
• Standardize delivery methodologies, governance frameworks, and reporting practices.
• Provide executive-level visibility through dashboards, KPIs, and structured reporting.
• Oversee revenue forecasting, margin tracking, and financial performance across engagements.

PMO Leadership & Governance

• Lead, scale, and evolve the PMO framework, tools, and standards across the organization.
• Define and track key delivery metrics (schedule adherence, budget variance, utilization, risk exposure, change management).
• Establish standardized templates, processes, and governance cadences.
• Conduct portfolio reviews and support executive steering committees.
• Drive continuous improvement through retrospectives and lessons learned.
• Mentor, coach, and develop Project Managers to enhance delivery maturity and consistency.
• Ensure compliance with internal controls, quality standards, and contractual obligations.

Delivery Methodology & PMO Value

• Own and evolve project management methodologies and governance processes.
• Ensure consistency in planning, reporting, and risk management practices.
• Adapt frameworks based on project complexity and business needs.
• Define KPIs to measure delivery performance, portfolio health, and client satisfaction.
• Communicate PMO performance, impact, and value to executive leadership.

Project Management (Hands-on Leadership)

• Lead strategic, high-risk, or high-visibility projects when required.
• Own project plans, budgets, and delivery outcomes.
• Oversee governance, reporting, risk management, and issue escalation.
• Coordinate resources and support execution tracking and invoicing processes.
• Facilitate Agile ceremonies and ensure effective delivery where applicable.
• Ensure high-quality documentation and delivery standards across all engagements.

Customer & Executive Engagement

• Act as a trusted advisor to client executives across multiple engagements.
• Communicate program status, risks, financials, and mitigation strategies at an executive level.
• Support SOWs, service definitions, and change management processes.
• Strengthen long-term client relationships through delivery excellence.
• Identify opportunities for account growth and continuous improvement.

Leadership & Organizational Contribution

• Foster a high-performance culture focused on accountability, collaboration, and client success.
• Drive operational scalability to support company growth.
• Partner with Sales, Solution Architects, and Delivery teams to ensure seamless execution.
• Support onboarding and development of new Project Managers.

Qualifications

Required

• Bachelor’s degree in Information Technology, Engineering, Business, or related field.
• 10+ years of experience in project and/or program management roles.
• Proven experience managing multiple business transformation initiatives simultaneously.
• Strong experience delivering SAP projects or enterprise-level transformation programs.
• Experience leading PMOs, delivery governance, or portfolio management functions.
• Proven ability to design and improve PMO processes to increase efficiency and scalability.
• Strong financial management skills (budgeting, forecasting, margin tracking).
• Experience with Agile and Waterfall methodologies.
• Familiarity with tools such as Smartsheets, JIRA, or similar.
• Experience working with global, distributed teams.
• Excellent executive communication and stakeholder management skills.
• Fluent English (written and verbal).
• Strong organizational and prioritization skills.

Desired

• PMP/PMI certification or equivalent.
• MBA or strong business acumen.
• Experience in consulting or professional services environments.
• Experience designing or evolving PMOs (PMO Value Ring is a plus).
• Knowledge of incident, problem, and change management processes.
• Interest in SAP supply chain solutions and their implementation.