Senior Sales Manager – B2C Luxury Segment

📍 Miami, FL (Hybrid)

At 5411 Hub, we are currently supporting the search for a Sales Manager to join a leading company in the luxury travel and cruise industry, currently in a strong growth phase.

This is a unique opportunity to lead a high-performing sales team and deliver personalized, high-end and memorable travel experiences to clients worldwide, within a business that combines a consultative approach with concierge-style service.


The Role

You will lead and develop the sales team, driving performance and ensuring the achievement of ambitious targets.
At the same time, you will ensure a premium, white-glove customer experience, working closely with cross-functional teams.

This role combines leadership, data-driven decision making, and continuous optimization of sales processes, with a strong focus on team development and business growth.


Key Responsibilities

  • Leading, motivating, and developing a high-performing sales team
  • Driving sales performance and achieving revenue targets
  • Analyzing data, trends, and KPIs to optimize results
  • Overseeing and improving outbound sales strategies and processes
  • Conducting 1:1s, coaching sessions, and performance evaluations
  • Reviewing live and recorded sales calls to enhance client engagement and conversion
  • Driving CRM adoption and usage to improve team efficiency
  • Collaborating closely with the Concierge (sales support) team to ensure a seamless client experience
  • Identifying process improvement opportunities and increasing operational efficiency
  • Contributing to the development and optimization of sales scripts and methodologies
  • Resolving client, operational, and team-related challenges
  • Identifying new market opportunities and contributing to growth strategies
  • Working cross-functionally with leadership and internal teams

What We’re Looking For

  • Proven experience in sales leadership, ideally in outbound environments
  • Results-driven and data-oriented mindset
  • Strong communication and negotiation skills
  • Experience working in fast-paced, high-performance environments
  • Ability to deliver a high-touch, luxury customer experience
  • Servant leadership mindset, with a strong focus on team development
  • Excellent organization, prioritization, and problem-solving skills
  • Advanced English (written and spoken)

Requirements

  • 5+ years of experience in sales leadership roles
  • Experience in outbound sales environments
  • Bachelor’s degree (preferred)
  • Experience in travel/cruise industry is a plus

🌎 Key Conditions

  • 📍 Location: Miami, FL (Hybrid)
  • 💼 High-impact role with strong visibility within the organization
  • 🚀 Opportunity to join a company in an active growth and expansion phase
  • 🌟 Exposure to premium clients and international markets
  • 🤝 Dynamic, entrepreneurial, and performance-driven environment

💰 Compensation & Benefits

  • Base salary: $150,000
  • Incentive structure: Up to $10,000+ annually based on performance
  • Estimated total compensation: $160,000
  • Benefits: Eligible after 30 days, including medical, dental, and vision insurance, Aflac, HSA, and 401(k) after 6 months

🤝 About 5411 Hub

At 5411 Hub, we are Headhunting & Recruiting Experts, supporting companies across LATAM & the US in building high-impact teams through agile, data-driven, and AI-powered processes.


📩 If you are interested or would like to learn more, feel free to apply directly or reach out to:
[email protected]

🌐 www.5411hub.com

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